Visiting Hours for Large Families, Persons with Disabilities (Groups I and II), and Children with Disabilities under 18:
Tuesday–Friday, from 07:00 to 17:00 (last entry at 15:00).

Children under the age of 14 must be accompanied by a parent or legal guardian.

Under the discounted program, only one parent from a large family is eligible for a single 3-hour visit at a 50% discount (2,500 KZT).

A maximum of two children may accompany one adult.

Access to the swimming pool is permitted only with appropriate swimwear, non-slip pool footwear (flip-flops), and a swimming cap. Towels are not provided.