House Rules

1. General Provisions

1.1. These Rules for staying at the hotel (hereinafter referred to as the Rules) apply to individuals (residents) staying at the hotel.

1.2. The hotel is intended for the temporary accommodation of athletes and participants of sports and cultural-mass events who are citizens of the Republic of Kazakhstan and foreign nationals.

1.3. The hotel operates 24 hours a day.

1.4. Hotel services are provided based on a contract. The contract does not have any specific form. It is considered concluded when one party accepts the conditions proposed by the other party.

1.5. These Rules, the list of services, the price list for services, information on the form and procedure of payment for services, and information on storing belongings are available at the Reception desk on the 1st floor of the hotel.

1.6. These Rules are posted on the official website https://jekpejek.kz

1.7. Hotel accommodation rules, as well as fire safety rules and information about services offered to consumers, are located at the Reception desk on the 1st floor of the hotel.

1.8. The Book of Comments and Suggestions is located at the Reception desk.

1.9. Key concepts used in this document:

• "Hotel" - a specialized facility designed for the temporary accommodation of individuals staying at the hotel.
• "Client" - a natural or legal person who has entered into a contract for accommodation at the hotel and is responsible for paying accommodation services.
• "Guest" - a natural person who intends to stay and/or stays at the hotel.
• "Visitor" - (outsider/relative) - a person not residing in the hotel but with the right to be on the hotel premises from 08:00 to 21:00 with a one-time stay in the room not exceeding one hour.
• "Price list" - a systematized list of accommodation services and additional hotel services with prices, brief descriptions of room types, and provided services located in the hotel's reception and accommodation department.
• "Reservation" - an action ensuring the reservation of a specific room in the hotel's room fund, confirming the right to check-in on agreed-upon dates.
• “Additional Services” - services such as catering, household services, communication services, etc., provided by the hotel on a paid or complimentary basis.
• “Reception” - the front desk for receiving and accommodating guests.
• "Rules for Accommodation, Reservation, and Payment for Services" - a set of rules establishing the procedures and conditions for staying at the hotel.

2. Booking and Accommodation Procedure and Conditions

2.1. Priority for accommodation at the hotel is given to individuals with confirmed room reservations. All others are accommodated on a first-come, first-served basis.

2.2. In the absence of payment for early booking, accommodation is not guaranteed.

2.3. If the reservation is not guaranteed by an organization, the room reservation is held until 6:00 PM on the day of arrival. In the event of a no-show by 6:00 PM, the reservation is canceled, and the Guest is accommodated on a first-come, first-served basis.

3. Procedure for Accommodation Registration at the Hotel

3.1. Check-in at the hotel is carried out based on a written application from the organization planning to stay at the hotel.

3.2. The administration ensures the Guest's stay in the Hotel only during the paid period. After the expiration of the paid period, the Guest's stay can be extended only if there are available rooms. This provision is obligatory and is communicated to the Guest at the time of entering into the accommodation contract (application acceptance or payment).

3.3. If an extension of the stay is necessary, the possibility of extension and the departure date must be coordinated in advance.

3.4. To be eligible for accommodation, the Guest must present one of the following documents to the administrator: passport (civil or international), ID card, or official identification.

3.5. Upon check-out from the hotel, the Guest is required to return the room to the hotel's reception service, surrender the room keys, settle any outstanding charges for services listed in the Guest's invoice unless a third party has officially claimed responsibility for the charges. After completing the settlement, the Guest is provided with an invoice for the stay, detailing the services provided.

4. Hotel Services

4.1. Free services:

• Daily room cleaning;
• Change of bed linen and towels once every three days. Early replacement of linen and towels is possible for an additional fee;
• Call an ambulance;
• Call a taxi;
• Iron, clothes dryers at the request of the client.

4.2. Additional services for a fee:

• Laundry service (laundry, ironing);
• Equipped conference room;
• Fitness center services.

5. Payment procedure for accommodation

5.1. Payment for accommodation is made on hotel days, according to the price list of the hotel. The cost of the room, as well as the form of payment and penalties are set by the administration of the RSE «Olympic Training Center by types of Wrestling»:

Accommodation from 1 to 24 hours before check–out time - the fee is charged for a full day.

The order of payment for accommodation is pre–payment, payment in cash and by bank transfer when making a contract.

5.2. Prices for hotel services for citizens of the Republic of Kazakhstan, the CIS and foreign citizens are set in the national currency of the Republic of Kazakhstan – tenge.

5.3. When providing an additional bed (bed linen), a fee is charged according to the price list of the hotel.

6. Rights, Duties, and Responsibilities of sides

6.1. Individuals staying at the hotel have the right to:

• Use the hotel room according to standard provisions (furniture, bedding, and other inventory);
• Demand timely resolution of deficiencies in housing and household services;
• Terminate the contract for hotel services prematurely by paying the hotel administration a proportionate amount for the services rendered.

6.2. The hotel administration reserves the right to:

• Refuse to provide services to individuals who raise doubts or have repeatedly violated the hotel rules;
• Expel citizens violating the rules of these Regulations from the hotel premises at any time without refunding the money for the paid services.

6.3. Responsibilities of Individuals Staying at the Hotel:

• When leaving the room, individuals must close the water taps, windows, turn off lights, television, and electrical appliances.
• Adhere to the silence and established order of stay in the hotel.
• Strictly observe fire safety rules.
• Adhere to moral and ethical norms, refrain from consuming alcohol and using offensive language in public areas.
• Follow the hotel's behavior rules, avoid offending the staff, visitors, and other guests of the hotel with actions and words.
• In case of a fire, report to the administrator or independently call 101.
• Compensate for any damage in case of loss, damage, or destruction of hotel property. The assessment of the damage is based on the hotel's price list for property damage.
• Timely and fully pay for all additional services provided by the hotel.

6.4. Hotel Staff Responsibilities:

• For the convenience and safety of customers, hotel staff must briefly instruct the Guest on the basic hotel rules, how to use the room, room equipment, the prohibition of consuming alcoholic beverages, and the prohibition of smoking.

6.5. Responsibilities of Residents:

• Guests are responsible for the actions of visitors invited to the room.
• In the event of a violation of hotel rules by a resident, the administration has the right to deny further stay to the resident, with the mandatory preparation of an act regarding the violation and, if necessary, inviting representatives of competent authorities.
• In case of refusal to provide services to a resident for whom a measure to terminate accommodation has been applied, the refund for paid but unrealized accommodation services is made in accordance with the legislation of the Republic of Kazakhstan.

7. Hotel Stay Regulations

7.1. To ensure order and safety for guests in the hotel, the following actions are prohibited:

• Remaining in the rooms beyond the specified time without coordination with the hotel administration.
• Unauthorized occupancy, which serves as a basis for terminating the accommodation contract.
• Leaving unauthorized persons in the room in one's absence.
• Handing over keys and guest cards to unauthorized persons.
• Storing bulky items, flammable, explosive, toxic, narcotic materials, and substances in the room.
• Smoking in the room, halls, and corridors of the hotel. Non-compliance with this rule results in a fine according to Article 441 of the Code of the Republic of Kazakhstan "On Administrative Offenses" in the amount of 15 MCI (Monthly Calculated Indicators) for the respective year.
• Using heating appliances unless provided in the hotel room.
• Rearranging or taking furniture and bedding out of the room.
• Consuming alcoholic beverages on the hotel premises.
• Hanging clothes in the halls and corridors of the hotel.
• Being in service, utility, and other premises without the permission of the hotel administration.
• Leaving unattended minors.
• Disturbing the peace of guests staying in neighboring rooms.
• Bringing pets into the hotel.

7.2. The hotel is not responsible for the loss of money, credit cards, valuables, jewelry, not handed over for storage, as well as for the operation of city utilities (power outage, water, heating, etc.).

7.3. All hotel guests, including hotel staff, are obliged to comply with the requirements of these Regulations.